Terms and Conditions

Effective Date: July 15, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://hormonehealthwithdrbrown.com, including its forms, communications, virtual consultation requests, and related services.

The website and services are operated by Hormone Health with Dr. Brown, LLC, doing business as Hormone Health with Dr. Brown (“Hormone Health with Dr. Brown,” “we,” “us,” or “our”).

By accessing the website, submitting information through a form, scheduling a consultation, or otherwise using our services, you acknowledge that you have read and agree to these Terms.

1. Eligibility

By using this website or our services, you represent and warrant that you are at least 18 years of age.

If you are under 18 years old, you may not use or access our services, submit information through our forms, schedule a consultation, or opt into our messaging program.

2. Educational Information and No Medical Advice

The information available through this website, including articles, videos, downloads, emails, text messages, form responses, and other materials, is provided for general educational and informational purposes only.

Website content is not intended to be, and should not be interpreted as:

Medical advice;

A medical diagnosis;

A recommendation for treatment;

Emergency medical guidance; or

A substitute for advice from a qualified healthcare professional who has evaluated your individual circumstances.

Always seek the advice of a qualified healthcare provider regarding any medical condition, symptoms, medication, testing, or treatment.

Do not disregard professional medical advice or delay seeking medical care because of information received through this website.

3. No Automatic Doctor-Patient Relationship

Accessing this website, submitting an inquiry, receiving a text message or email, or requesting a consultation does not by itself create a doctor-patient relationship.

A doctor-patient relationship is established only after you have been formally accepted as a patient, completed all required intake and consent documents, and received confirmation that professional services will be provided to you.

Virtual consultations and follow-up services are subject to availability, professional review, applicable licensing requirements, and acceptance by our team.

4. Emergencies and Urgent Medical Concerns

Our website, email, text messaging program, contact forms, and social media accounts are not monitored as emergency communication channels.

Do not use these channels for medical emergencies, urgent symptoms, or time-sensitive medical concerns.

If you believe you are experiencing a medical emergency, call 911 or seek immediate care from the nearest emergency facility.

5. User Submissions

When submitting information through this website, you agree that:

The information you provide is accurate to the best of your knowledge;

You are providing the information voluntarily;

You are authorized to provide the telephone number, email address, and other contact information submitted;

You will not impersonate another person;

You will not submit unlawful, harmful, misleading, defamatory, or malicious content; and

You will not use the website to interfere with our systems or services.

You are responsible for notifying us if your contact information changes.

6. SMS/Text Messaging Program

6.1 Program name and sender

The messaging program is operated by Hormone Health with Dr. Brown, LLC, doing business as Hormone Health with Dr. Brown.

Messages will identify Hormone Health with Dr. Brown as the sender.

6.2 Types of messages

When you separately and affirmatively opt in to receive non-marketing text messages, we may send messages related to:

Responses to consultation or service inquiries;

Appointment confirmations;

Appointment reminders;

Scheduling and rescheduling updates;

Requested service information;

Administrative notifications;

Follow-up communications; and

Customer-support communications.

When you separately and affirmatively opt in to receive marketing text messages, we may send messages related to:

Service announcements;

Special offers or promotions;

Educational programs and events;

New service updates;

Wellness information; and

Other promotional communications from Hormone Health with Dr. Brown.

Marketing consent is separate from consent to receive non-marketing or appointment-related messages.

6.3 Consent to receive messages

You receive text messages from us only when you provide your mobile telephone number and take an affirmative action indicating your consent to the applicable messaging category.

SMS consent is voluntary. Consent to receive marketing text messages is not a condition of purchasing any product or service, requesting information, or scheduling a consultation.

Messages may be sent using automated technology.

Your acceptance of these Terms does not, by itself, constitute consent to receive text messages. SMS consent must be provided separately through the applicable consent checkbox or another documented opt-in method.

6.4 Message frequency and charges

Message frequency varies based on your interactions with our service. Message and data rates may apply.

Your mobile carrier’s standard text messaging and data charges may apply to messages sent to you by us and messages sent by you to us. Contact your wireless carrier for information about your text or data plan.

6.5 Opting out

You can cancel the SMS service at any time. Just text “STOP” to unsubscribe. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.

After the confirmation message, you will no longer receive recurring SMS messages from us unless you provide consent again.

You may also use other commonly recognized opt-out words, including CANCEL, END, QUIT, or UNSUBSCRIBE. We will process reasonable opt-out requests expressed in ordinary language.

Opting out of text messages will not prevent us from communicating with you through another channel, such as email or telephone, when permitted by law and reasonably necessary to respond to a request or provide a service.

To rejoin the messaging program, complete the applicable opt-in process again.

6.6 Help and customer support

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.

You may also contact us at:

Email: [email protected]
Phone: +1 (561) 507-0174

6.7 Carrier responsibility

Carriers are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your wireless carrier and is outside our complete control. We do not guarantee that every message will be delivered, delivered without delay, or available through every mobile carrier or device.

6.8 Supported carriers and devices

Participation in the messaging program requires a text-enabled mobile device and an active account with a participating wireless carrier.

Some carriers, devices, or service plans may not support all messaging features.

6.9 Mobile-number responsibility

By providing a mobile telephone number, you represent that you are the subscriber or customary user of that number and are authorized to consent to receive messages at that number.

You agree to notify us promptly if:

Your number changes;

Your number is reassigned;

You are no longer the subscriber or customary user; or

You no longer have authority to receive messages at that number.

6.10 Privacy and sensitive information

Standard SMS messages may not be encrypted and may be viewed by anyone with access to your device or mobile account.

Do not send highly sensitive medical, financial, identification, or emergency information through text message.

We may use SMS to provide administrative and general service communications, but text messaging should not be relied upon as a secure channel for detailed medical discussions.

7. Email Communications

You may receive emails from us when you:

Submit an inquiry;

Request or schedule a consultation;

Ask to receive information;

Subscribe to educational or promotional content; or

Otherwise authorize email communication.

Promotional emails will include an unsubscribe method where required. Transactional or administrative emails related to services you request may continue when reasonably necessary.

8. Privacy Policy

Your access to the website and participation in our messaging program are also governed by our Privacy Policy.

Please review the Privacy Policy at:

https://hormonehealthwithdrbrown.com/privacy-policy

The Privacy Policy explains how we collect, use, disclose, store, and protect personal information, including information provided through website forms and the SMS messaging program.

9. Intellectual Property

Unless otherwise stated, all content available through this website—including text, logos, graphics, photographs, videos, downloads, page designs, and other materials—is owned by or licensed to Hormone Health with Dr. Brown and is protected by applicable intellectual-property laws.

You may use website content only for your personal, noncommercial, and informational purposes.

You may not reproduce, republish, distribute, modify, sell, license, scrape, frame, or commercially exploit website content without our prior written permission.

10. Prohibited Use

You may not use the website or services to:

Violate applicable law;

Transmit malware, malicious code, or harmful material;

Attempt unauthorized access to our systems;

Interfere with website operation or security;

Harvest information about other users;

Misrepresent your identity;

Submit fraudulent information;

Infringe intellectual-property or privacy rights; or

Use automated systems to access the website in a manner that imposes an unreasonable burden on our systems.

11. Third-Party Websites and Services

The website may contain links to third-party websites, scheduling platforms, payment processors, video-conferencing services, analytics services, or other external resources.

We do not control and are not responsible for the availability, content, security, accuracy, privacy practices, or terms of third-party services.

Your use of a third-party service is governed by that provider’s own terms and policies.

12. Availability and Modifications

We may modify, suspend, restrict, or discontinue any portion of the website or services at any time.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Your continued use of the website after an update constitutes acceptance of the revised Terms.

Changes to the SMS messaging program that materially affect consent or the types of messages sent may require additional notice or renewed consent.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the website, its content, and its general informational services are provided on an “as is” and “as available” basis.

We make no warranty that:

Website content will be complete or error-free;

The website will always be available;

Information will be appropriate for every individual;

Use of the website will produce a particular medical or wellness outcome; or

Messages will be delivered without interruption or delay.

Nothing in these Terms limits obligations that cannot legally be limited.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Hormone Health with Dr. Brown and its owners, physicians, employees, contractors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

Access to or use of the website;

Inability to access the website;

Reliance on general website content;

Unauthorized access to communications;

Delayed or undelivered messages;

Third-party websites or services; or

Information voluntarily transmitted through unsecured communication channels.

This section does not exclude liability that cannot be excluded under applicable law and does not alter any rights or responsibilities established through a separate professional-services or patient agreement.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Hormone Health with Dr. Brown and its owners, employees, contractors, and representatives from claims, losses, liabilities, and reasonable expenses resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.

16. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute concerning these Terms will be handled in a court of competent jurisdiction located in the Florida county in which our principal business office is located, unless applicable law requires otherwise.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any separate agreements applicable to paid consultations or professional services, constitute the applicable agreement concerning your use of the website and general communications.

If a separate patient, treatment, payment, or professional-services agreement conflicts with these Terms, the more specific agreement will control for the subject it addresses.

19. Contact Information

Questions about these Terms or the messaging program may be directed to:

Hormone Health with Dr. Brown, LLC
Doing business as Hormone Health with Dr. Brown
11231 U.S. Highway 1, Suite 147
North Palm Beach, FL 33408
United States
Phone: +1 (561) 507-0174
Email: [email protected]
Website: https://hormonehealthwithdrbrown.com