Privacy Policy

Effective Date: July 15, 2026

Hormone Health with Dr. Brown, LLC, doing business as Hormone Health with Dr. Brown (“Hormone Health with Dr. Brown,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

Visit hormonehealthwithdrbrown.com;

Submit a website form;

Request or schedule a virtual consultation;

Communicate with us by telephone, email, or text message;

Subscribe to educational or promotional communications; or

Otherwise interact with our services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us.

1.1 Information You Provide Directly

We may collect information you voluntarily provide, including:

Full name;

Email address;

Mobile or telephone number;

Mailing address;

Date of birth or age-related information;

Appointment preferences;

Consultation requests;

Questions or messages submitted through our website;

Communication preferences;

Information included in emails, text messages, telephone calls, or website forms;

Payment and billing information, when applicable;

Health concerns, symptoms, medical history, medications, treatment interests, or other health-related information you voluntarily provide; and

Any other information you choose to submit.

Please do not submit highly sensitive medical, financial, identification, or emergency information through a general website contact form, ordinary email, or standard text message unless we specifically instruct you to use that method.

1.2 Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain information, including:

Internet Protocol address;

Browser type;

Device type;

Operating system;

Referring website;

Pages viewed;

Links selected;

Date and time of access;

General geographic location derived from an IP address;

Website interaction and performance information;

Cookie identifiers; and

Similar technical or usage information.

This information may be collected through cookies, pixels, server logs, analytics technologies, and similar tools.

1.3 Information From Service Providers

We may receive information from vendors that help us operate our business, such as:

Website-hosting providers;

Customer-relationship-management platforms;

Scheduling and calendar providers;

Telehealth or video-conferencing platforms;

Payment processors;

Email and text-message providers;

Analytics providers;

Customer-support providers; and

Information-security vendors.

We use information received from these providers only for legitimate operational, communication, security, and service-related purposes.

2. How We Use Information

We may use personal information to:

Respond to inquiries;

Review consultation requests;

Schedule, confirm, reschedule, or cancel appointments;

Send appointment reminders and service notifications;

Provide requested information about our services;

Communicate about administrative or customer-support matters;

Conduct virtual consultations and provide services when an appropriate professional relationship has been established;

Process payments and maintain transaction records;

Maintain and improve our website and services;

Personalize website content and user experience;

Send educational materials, newsletters, service announcements, or promotional communications when you have opted in;

Maintain records of consent and communication preferences;

Protect the security and integrity of our systems;

Prevent fraud, misuse, or unlawful activity;

Comply with legal, licensing, professional, regulatory, or recordkeeping obligations;

Establish, exercise, or defend legal claims; and

Carry out other purposes disclosed when information is collected or with your permission.

We do not use text-message consent as consent for unrelated purposes or for communications from another business.

3. SMS and Text Messaging Privacy

3.1 Information Used for Text Messaging

When you voluntarily opt in to receive text messages, we may collect and use:

Your mobile telephone number;

Your name;

The date, time, source, and method of consent;

The messaging categories you selected;

Message content and communication history;

Delivery, reply, HELP, and opt-out records; and

Information reasonably necessary to respond to your inquiry or provide the requested communication.

3.2 How SMS Information Is Used

Depending on the consent you provide, SMS information may be used to send:

Responses to consultation or service inquiries;

Appointment confirmations;

Appointment reminders;

Scheduling and rescheduling updates;

Administrative notifications;

Requested service information;

Customer-support responses;

Follow-up communications;

Educational announcements;

Service updates;

Special offers; and

Promotional messages from Hormone Health with Dr. Brown.

Marketing text messages are sent only when you separately and affirmatively consent to receive them.

Message frequency varies. Message and data rates may apply.

3.3 Mandatory Mobile-Information Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile telephone numbers, SMS opt-in records, and messaging consent are not sold, rented, traded, or transferred to third parties or lead generators for their own marketing or promotional purposes..

We may provide limited information to service providers that help us operate the messaging program, such as telecommunications carriers, messaging-platform providers, customer-support providers, and technology vendors. These providers may use the information only to provide services to us and may not use the information for their own marketing.

3.4 SMS Consent

Consent to receive text messages is voluntary.

Consent to receive marketing text messages is not a condition of purchasing a product or service, requesting information, or scheduling a consultation.

Your submission of a telephone number does not automatically enroll you in a text-message program. Consent must be provided through a separate affirmative action, such as manually selecting an optional, unchecked consent box.

By opting into our SMS services, you represent that you are at least 18 years of age and that you are the subscriber or authorized user of the mobile number provided.

3.5 Opting Out and Getting Help

You may opt out of recurring text messages at any time by replying STOP.

After processing your request, we may send one final text message confirming that you have been unsubscribed.

For messaging assistance, reply HELP or contact:

Email: [email protected]
Phone: +1 (561) 507-0174

Opting out of text messages does not necessarily prevent us from responding through another communication channel when you have requested assistance or when communication is otherwise permitted by law.

4. Health Information and HIPAA

Some information collected in connection with professional healthcare services may constitute protected health information under the Health Insurance Portability and Accountability Act and other applicable healthcare-privacy laws.

When HIPAA applies to particular information, that information will be handled in accordance with applicable law and any Notice of Privacy Practices provided in connection with professional healthcare services.

This website Privacy Policy is separate from a HIPAA Notice of Privacy Practices. If a Notice of Privacy Practices applies and conflicts with this Privacy Policy concerning protected health information, the Notice of Privacy Practices will control.

Merely submitting a website form or general inquiry does not necessarily establish a doctor-patient relationship.

Standard email and SMS communications may not be encrypted and should not be used for emergencies or detailed medical discussions unless we specifically provide an authorized secure method.

5. How We Disclose Information

We may disclose personal information in the following limited circumstances.

5.1 Service Providers

We may disclose information to vendors that perform services on our behalf, including:

Website hosting;

Data storage;

Customer-relationship management;

Appointment scheduling;

Telehealth technology;

Payment processing;

Email delivery;

Text-message delivery;

Analytics;

Customer support;

Information security;

Professional consulting; and

Legal or accounting services.

These providers are permitted to access only the information reasonably necessary to perform their services and are expected to protect it appropriately.

SMS opt-in data and consent are subject to the additional restrictions stated in Section 3.

5.2 Legal and Safety Purposes

We may disclose information when reasonably necessary to:

Comply with a law, regulation, subpoena, court order, or governmental request;

Respond to lawful requests from regulatory, licensing, or professional authorities;

Protect the rights, safety, security, or property of our business, patients, users, or others;

Investigate fraud, misuse, or security incidents;

Enforce applicable agreements; or

Establish, exercise, or defend legal claims.

5.3 Business Reorganization

If the ownership or structure of our business changes, information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable privacy and healthcare laws.

Mobile opt-in data and SMS consent will remain subject to the restrictions in this Privacy Policy and will not be treated as transferable consent for unrelated marketing by another sender.

5.4 With Your Direction or Permission

We may disclose information when you direct us to do so or provide specific permission.

6. We Do Not Sell Personal Information

We do not sell or rent personal information.

We do not sell, rent, trade, or provide mobile telephone numbers or SMS consent records to third parties for their own marketing or promotional purposes.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

Enable website functions;

Remember preferences;

Understand website usage;

Measure website performance;

Diagnose technical problems;

Improve content and navigation; and

Support security and fraud prevention.

Some cookies are necessary for the website to function. Others may be provided by analytics or technology vendors.

You may be able to manage cookies through your browser settings. Blocking certain cookies may affect website performance or prevent some features from functioning properly.

8. Email Communications

We may send email communications when you:

Submit a question or consultation request;

Schedule an appointment;

Request information;

Subscribe to a newsletter;

Opt in to educational or promotional content; or

Otherwise authorize email communication.

You may unsubscribe from promotional emails by selecting the unsubscribe link in the applicable message.

Even after opting out of promotional email, we may continue sending non-promotional communications reasonably necessary to respond to an inquiry, administer an appointment, process a transaction, maintain an existing professional relationship, or comply with law.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

These measures may include:

Access controls;

Password protections;

Personnel training;

Vendor-management procedures;

Secure data-storage practices;

System monitoring;

Encryption where appropriate; and

HTTPS/SSL encryption for website transmissions where supported.

No website, email system, text-message system, database, or electronic transmission method can be guaranteed to be completely secure. You provide information electronically at your own risk.

If you believe your information has been compromised, contact us promptly.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill the purposes described in this Privacy Policy;

Respond to inquiries;

Provide requested services;

Maintain appointment, consent, and communication records;

Meet healthcare, professional, tax, accounting, contractual, or legal obligations;

Resolve disputes;

Protect against fraud or misuse; and

Enforce applicable agreements.

Retention periods may vary based on the type of information, the nature of our relationship with you, and applicable legal or professional requirements.

When information is no longer reasonably required, we may delete it, deidentify it, or securely dispose of it.

11. Your Privacy Choices and Requests

Subject to applicable law and professional recordkeeping requirements, you may request that we:

Confirm whether we maintain personal information about you;

Provide access to certain personal information;

Correct inaccurate information;

Delete certain information;

Update your communication preferences;

Stop promotional email communications; or

Stop recurring text messages.

To make a privacy request, contact us at:

[email protected]

We may need to verify your identity before completing a request.

Certain information may not be deleted when retention is required by healthcare, licensing, tax, legal, fraud-prevention, contractual, or professional obligations.

You will not be discriminated against for making a privacy request permitted by applicable law.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

Our consultations, website forms, and messaging program are intended for adults who are at least 18 years old.

If we learn that information was collected directly from a child under 13 without legally valid authorization, we will take reasonable steps to delete it, subject to applicable legal and recordkeeping requirements.

A parent or legal guardian who believes a child has provided information to us may contact us at [email protected].

13. External Websites and Services

Our website may contain links to external websites, articles, scheduling systems, payment services, social-media platforms, or other third-party services.

We do not control the privacy or security practices of external services. Their collection and use of information are governed by their own privacy policies and terms.

We encourage you to review the policies of any external service before providing information.

14. Information From Users Outside the United States

Our website and services are operated from the United States.

If you access the website from another country, you understand that information may be transferred to, processed in, and stored in the United States, where privacy laws may differ from those in your location.

15. Do Not Track Signals

Some web browsers provide “Do Not Track” signals. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.

You may manage cookies and certain tracking technologies through your browser or device settings.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal obligations, or privacy practices.

The updated policy will be posted on this page with a revised effective date.

Material changes may also be communicated through the website or another appropriate method.

17. Terms and Conditions

Your use of our website and participation in our communications programs are also governed by the Hormone Health with Dr. Brown Terms and Conditions, available through the website footer.

18. Contact Information

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Hormone Health with Dr. Brown, LLC
Doing business as Hormone Health with Dr. Brown
11231 U.S. Highway 1, Suite 147
North Palm Beach, FL 33408
United States
Phone: +1 (561) 507-0174
Email: [email protected]
Website: https://hormonehealthwithdrbrown.com